Refund policy

Last updated: 22 August 2026

At New Fit Style, operated by ModaPalacio, we want you to be satisfied with your purchase. This policy explains how returns, cancellations, refunds, and exchanges are handled.

1. Returns within 30 days

You may request a return within 30 days of receiving your order.

To qualify under our voluntary 30-day return policy, the item must be:

  • Unworn, unused, and unwashed
  • In its original condition
  • Returned with all original labels, accessories, and packaging
  • Free from marks, odours, damage, or other signs of use

A receipt or other proof of purchase is required.

This voluntary policy is additional to—and does not limit—your statutory consumer rights.

2. EU and Irish right of withdrawal

Customers in Ireland and the European Union generally have the legal right to cancel an online purchase within 14 days after receiving the goods, without providing a reason.

You must notify us of your decision within this 14-day period. After notifying us, you must return the goods within a further 14 days.

You may inspect an item as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the item’s nature, characteristics, and functionality.

These rights are based on current Irish CCPC guidance and EU consumer guidance.

3. Starting a return

Before sending an item back, contact us through the contact page at:

https://newfitstyle.net/pages/contact

Please provide:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return
  • Photographs if the item is damaged, defective, or incorrect

We will provide return instructions and the applicable return address. Items sent without contacting us first may not be identifiable or processed correctly.

Do not automatically return products to the address printed on the original parcel, as it may belong to a fulfilment partner and may not be our authorised returns location.

4. Return shipping costs

For unwanted items or change-of-mind returns, the customer is responsible for return postage and packaging costs unless we agree otherwise.

We recommend using a tracked shipping service and retaining proof of postage. New Fit Style cannot be responsible for a return parcel until it is received at the authorised return location.

If an item is defective, damaged on arrival, or incorrect, we will cover reasonable return costs or provide another appropriate solution.

5. Refunds

We will inspect returned items and notify you when your return has been approved or rejected.

Approved refunds will be issued to the original payment method. For statutory cancellations, reimbursement will be made within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the goods or you provide evidence that they have been returned.

Where legally required, the refund will include the cost of the least expensive standard delivery method offered at checkout. Additional costs for express or upgraded delivery are not refundable.

Banks and payment providers may require additional processing time before the refund appears in your account.

6. Returns requested after 14 days

For eligible returns requested between days 15 and 30, items must meet all conditions in Section 1.

Under this voluntary extended-return period:

  • Original delivery charges are not refundable unless the product was defective or incorrect.
  • Return shipping is the customer’s responsibility.
  • We may refuse items showing signs of wear, washing, damage, or improper handling.

7. Damaged, defective, or incorrect items

Inspect your order after delivery. Contact us promptly if your item is damaged, defective, or different from what you ordered.

Include photographs of:

  • The complete product
  • The defect or damage
  • The shipping packaging
  • The shipping label

If the claim is confirmed, we will provide an appropriate remedy, which may include repair, replacement, price reduction, or refund.

Nothing in this policy limits your rights under Irish or applicable EU consumer law.

8. Items that cannot be returned

Unless faulty or otherwise required by law, returns may not be accepted for:

  • Products made to your individual specifications or genuinely personalised
  • Sealed hygiene-sensitive products after the seal has been removed
  • Gift cards
  • Items damaged through misuse, improper care, or ordinary wear
  • Items identified as final sale where excluding them is legally permitted

Sale items remain covered by applicable statutory rights.

9. Exchanges

Exchanges are subject to availability.

To request a different size, colour, or product, contact us before returning the original item. The quickest option may be to return the eligible item and place a separate order after the return is approved.

Any price difference and applicable shipping costs will be communicated before an exchange is completed.

10. Lost or undelivered orders

If tracking shows no delivery or your parcel appears lost, contact us through our contact page. We will investigate with the carrier.

If delivery cannot be proven, we will provide an appropriate replacement or refund in accordance with applicable consumer law.

11. Return abuse

We reserve the right to reject returns involving suspected fraud, deliberate damage, repeated misuse of this policy, or items that do not match the original order. This does not affect legitimate statutory claims.

12. Contact information

New Fit Style
Operated by ModaPalacio
Account representative: Nikola Jevsejeva
8 Maple Drive
Mullingar
Co. Westmeath
N91 C2C6
Ireland

Website: https://newfitstyle.net
Contact page: https://newfitstyle.net/pages/contact

Model cancellation notice

To exercise your statutory right of withdrawal, you may send the following information through our contact page:

I hereby give notice that I cancel my contract for the purchase of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date: